CONSULTATION & ELIGIBILITY

1.1 All clients must complete a medical consultation prior to treatment.

1.2 Treatments are subject to suitability assessment by our medical practitioners.

1.3 AESKN Harley Street London reserves the right to refuse treatment where it is deemed medically unsuitable, unsafe, or inappropriate.

1.4 Clients must provide accurate medical history and disclose medications, allergies, and health conditions before treatment. 

2. BOOKINGS & DEPOSITS

2.1 A deposit may be required to secure appointments.

2.2 Deposits are non-refundable unless otherwise stated.

2.3 Appointment confirmations and reminders may be sent via email, SMS, or WhatsApp.

2.4 Clients arriving more than 15 minutes late may need to reschedule and could lose their deposit. 

3. CANCELLATION & RESCHEDULING POLICY

3.1 A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

3.2 Failure to provide sufficient notice may result in loss of deposit or full treatment charge.

3.3 Missed appointments (“no-shows”) are non-refundable. 

4. PREPAID TREATMENT PACKAGES

4.1 Prepaid packages and discounted treatments are non-refundable.

4.2 Treatment packages must be used within 6 months of purchase unless otherwise agreed in writing.

4.3 Packages are non-transferable unless approved by management.

4.4 No partial refunds are provided for unused sessions. 

5. RESULTS & MEDICAL DISCLAIMER

5.1 Individual treatment outcomes vary between clients.

5.2 AESKN Harley Street London does not guarantee specific aesthetic results.

5.3 Multiple sessions may be required to achieve desired outcomes.

5.4 Clients must follow all aftercare instructions provided by practitioners.

6. REFUNDS

6.1 Due to the nature of aesthetic and medical treatments, completed or Purchased services are non-refundable.

6.2 Products purchased in clinic may only be refunded if faulty or unopened in original packaging.

6.3 If a treatment is deemed unsuitable before commencement, management may offer clinic credit or an alternative treatment at its discretion.

7. CLIENT CONDUCT

7.1 AESKN Harley Street London operates a zero-tolerance policy toward abusive, threatening, discriminatory, or inappropriate behaviour.

7.2 The clinic reserves the right to refuse treatment or terminate services where behaviour is deemed unacceptable.

7.3 Defamatory or malicious online activity directed toward staff or the clinic may result in legal action where appropriate.

8. PHOTOGRAPHY & MARKETING CONSENT

8.1 Before-and-after photographs may be taken for medical records.

8.2 Separate written consent will always be obtained before using images for marketing or educational purposes.

8.3 Clients may withdraw marketing consent at any time by contacting the clinic.

9. CHILDREN & SAFETY

9.1 Clients under 18 years old may only receive treatment where legally permitted and with appropriate parental consent.

9.2 Children should not attend appointments unless agreed in advance.

10. LIABILITY

10.1 AESKN Harley Street London is not liable for indirect or consequential losses arising from treatments or appointment delays.

10.2 Nothing in these Terms excludes liability for negligence, fraud, or any liability that cannot legally be excluded under UK law.

11. WEBSITE USE

11.1 All website content is provided for general informational purposes only.

11.2 Content, branding, text, and imagery may not be copied without written permission.

11.3 We reserve the right to update website content and pricing without notice. 

PRIVACY POLICY

1. INFORMATION WE COLLECT

We may collect:

• Name

• Date of birth

• Address

• Telephone number

• Email address

• Medical history

• Treatment records

• Payment information

• Website usage data 

2. HOW WE USE YOUR DATA

We use personal information to:

• Provide consultations and treatments

• Maintain medical records

• Process bookings and payments

• Send appointment reminders

• Improve our services

• Comply with legal obligations

• Send marketing communications where consent is provided 

3. LEGAL BASIS FOR PROCESSING

We process your data under one or more of the following lawful bases:

• Consent

• Performance of a contract • Legitimate interests

• Legal obligations

• Provision of healthcare services

4. MEDICAL RECORDS

Medical records are stored securely and retained in accordance with UK healthcare regulations.

Only authorised personnel have access to sensitive medical information. 

5. COOKIES

Our website may use cookies to improve user experience and analyse website traffic.

Users may disable cookies through browser settings. 

6. MARKETING COMMUNICATIONS

You may receive promotional communications only if you have opted in.

You can unsubscribe at any time using the unsubscribe link or by contacting us directly.

7. SHARING YOUR DATA

We do not sell personal data. Information may be shared only where necessary with:

• Healthcare professionals

• Payment processors

• IT and website service providers

• Legal or regulatory authorities where required

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, or disclosure.

9. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to marketing

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for their privacy policies or content. 

COOKIE POLICY

What Are Cookies?

Cookies are small text files placed on your device when visiting our website.

They help improve website functionality, user experience, analytics, and marketing performance. 

Types of Cookies We Use

Essential Cookies

Required for core website functionality.

Analytics Cookies

Used to analyse website traffic and visitor behaviour.

Marketing Cookies

Used to deliver relevant advertising and remarketing campaigns.

Preference Cookies

Remember user settings and preferences. 

Managing Cookies

Users can manage or disable cookies through browser settings.

Disabling cookies may affect website functionality. 

REFUND POLICY

Treatments

Completed or Purchased treatments are non-refundable. Aesthetic results vary between individuals and cannot be guaranteed. 

Deposits

Deposits are non-refundable if cancellation occurs within 48 hours of appointment time. 

Products

Retail products may only be returned if unopened, unused, and in original packaging within 14 days.

Faulty products may be exchanged or refunded in accordance with UK consumer law. 

MEDICAL DISCLAIMER

All treatments offered by AESKN Harley Street London are subject to individual medical assessment.

Information provided on this website is for educational and informational purposes only and does not constitute medical advice.

Treatment suitability varies between individuals.

Clients should always seek professional medical guidance before undergoing any aesthetic or medical procedure. Results shown on the website or social media are individual outcomes and are not guaranteed. 

WEBSITE DISCLAIMER

The content provided on this website is for general information only.

AESKN Harley Street London makes no guarantees regarding completeness, accuracy, or suitability of information presented.

Website content should not replace professional medical consultation or advice.

We reserve the right to modify website content, pricing, and services without notice. 

CONTACT INFORMATION

AESKN Harley Street London

Website: AESKN Harley Street London

For privacy or legal enquiries, clients may contact the clinic directly via the website contact form.