Terms and conditions

These terms apply when you book a consultation or treatment with AESKN Harley Street London, 96 Harley Street, London W1G 7HY. By booking, you agree to them.

Every treatment starts with a consultation. We assess whether a treatment is suitable for you before it is booked.

You agree to give us an accurate and complete health history, including medicines, allergies and previous treatments.

We may decline or postpone treatment if we believe it is unsuitable, unsafe or not in your interest.

We do not treat anyone under 18. We may ask for proof of age.

A deposit may be needed to secure some appointments. We tell you the amount when you book.

Confirmations and reminders may be sent by email, text message or WhatsApp.

If you arrive more than 15 minutes late, we may need to rebook your appointment, and your deposit may be kept.

Please give at least 48 hours’ notice to cancel or rebook.

With less notice, or if you do not attend, your deposit may be kept and a cancellation charge may apply.

Packages must be used within 6 months of purchase unless we agree otherwise in writing.

Packages are for the person who bought them and cannot be transferred without our agreement.

Unused sessions in a package are not refunded, except where the law requires it.

Results vary from person to person. We do not guarantee a particular result.

Some treatments need more than one session. Following the aftercare advice we give you is part of your treatment.

Treatments that have been carried out are not refundable.

If we find a treatment unsuitable before it starts, we may offer clinic credit or an alternative treatment.

Products bought in clinic can be returned within 14 days if unopened and in their original packaging. Faulty products are handled in line with UK consumer law.

Nothing in these terms affects your statutory rights.

We may take photographs for your clinical record.

We will only use your photographs for marketing or education with your separate written consent. You can withdraw that consent at any time.

We do not accept abusive, threatening or discriminatory behaviour towards our team or other clients, and may end treatment if it happens.

We are not liable for indirect losses caused by treatment or appointment delays. Nothing in these terms limits liability for negligence, fraud or anything else that cannot be limited under UK law.

We may update these terms. The version on this page applies to new bookings.

Questions: info@aesknharleystreetlondon.com or +44 741 532 1586.